1. Introduction
The Dundee Joiner Ltd (“we,” “us,” or “our”) operates the website www.thedundeejoiner.co.uk. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or otherwise interact with our services.
We are committed to safeguarding your privacy and ensuring that your personal data is processed in accordance with:
- The UK General Data Protection Regulation (UK GDPR)
- The Data Protection Act 2018
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Contact Details of the Data Controller
Name of Data Controller:
The Dundee Joiner Ltd
Business Address:
3/L 19 Baxter Park Terrace, Dundee, Scotland, DD4 6NP
Email:
thedundeejoiner@gmail.com
Phone Number:
+44 7702 288515
If you have questions about this Privacy Policy or wish to exercise any of your legal rights, please contact us using the details above.
3. Data We Collect and How We Use It
We collect personal data to provide our joinery services, respond to inquiries, and improve your overall experience. Below is a summary of the types of data we collect and how we use them:
| Type of Data | Collection Method | Purpose |
|---|---|---|
| Name, Email, Phone Number |
|
|
| Service Request Details |
|
|
| IP Address & Cookies |
|
|
1. Responding to Inquiries
We use the contact information you provide (e.g., name, phone number, email) to reply to your messages, offer service quotes, and arrange site visits.
2. Providing Our Services
If you request our joinery services, we will use the details you give us (e.g., job requirements) to plan and deliver these services effectively.
3. Website Analytics
We use Google Analytics 4 to understand how visitors interact with our site. This helps us improve website functionality, content, and usability.
4. Legal Bases for Processing Personal Data
Under the UK GDPR, we must have a lawful basis for processing your personal data. The primary legal bases we rely on are:
- Legitimate Interests:
- Responding to Inquiries and Scheduling Jobs: We have a legitimate interest in processing your personal data when you request information or services from us.
- Website Analytics: We analyze user traffic via Google Analytics 4 to maintain and enhance our website's performance.
We don't process special category data (e.g., health, race, ethnicity) and will only process your personal data within the confines of the UK GDPR.
5. How We Store and Protect Your Data
We take reasonable and proportionate measures to secure your personal data and minimize risks of unauthorized access, disclosure, or alteration.
5.1 Storage Locations
- Contact Form Data: Stored on servers managed by our web design and hosting partners (see Section 6).
- Analytics Data: Stored by Google on its secure servers, governed by Google's data protection agreements.
5.2 Security Measures
- SSL Encryption: All data transmitted through our website is encrypted to protect against interception.
- Access Controls: Only authorized personnel have access to personal data; access is granted strictly on a need-to-know basis.
- Regular Maintenance: We work with our web maintenance agency, Optimize Outreach Limited, to apply security patches and updates regularly.
5.3 Data Retention Policy
- Inquiry Data: Retained for 12 months from the date of collection.
- Analytics Data: Retained according to Google Analytics 4's default settings, which generally keep user and event data for the default retention period set within the Google Analytics admin console.
We will securely delete or anonymize personal data once it is no longer needed for the purposes outlined in this policy.
6. Third-Party Data Sharing
We do not sell or rent your personal data to third parties for marketing purposes. However, we do share data with selected service providers who help us run our business effectively:
| Third Party | Purpose of Data Sharing |
|---|---|
| Replit | Website hosting provider |
| Optimize Outreach Ltd | Web design, hosting management, and form handling |
| Google Analytics 4 | Website traffic and performance analysis |
| Tally | Form hosting platform (if used for contact forms or surveys) |
These third parties have their own privacy and security obligations, and we only share data that is necessary for them to provide their services.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze website performance:
1. Google Analytics 4
- Collects information about how visitors use our site (pages visited, duration of visit, etc.).
- Helps us understand usage patterns and improve our website.
2. Cookie Consent
- A cookie consent banner may appear on our website, allowing you to accept or decline non-essential cookies.
- Most browsers also let you manage or disable cookies via browser settings.
For more details, please see our separate Cookie Policy if available, or contact us with any questions.
8. Your Rights Under the UK GDPR
You have several rights concerning your personal data. These include:
1. Right to Access
Request a copy of the personal data we hold about you.
2. Right to Rectification
Ask us to correct any inaccuracies or incomplete information.
3. Right to Erasure
Request the deletion of your personal data ("Right to be Forgotten") when it's no longer needed for the original purpose or when you withdraw consent (if consent was the legal basis).
4. Right to Restrict Processing
Ask us to limit the way we use your data, in certain circumstances.
5. Right to Object
Object to specific types of processing based on our legitimate interests.
6. Right to Data Portability
Receive your personal data in a structured, commonly used format, and have it transferred to another controller, where applicable.
If you wish to exercise any of these rights, please contact us using the details in Section 2.
9. Exercising Your Rights
How to Make a Request:
Send an email to thedundeejoiner@gmail.com or call us at +44 7702 288515. Provide enough information for us to confirm your identity and locate your data.
Response Time:
We'll respond to all valid requests within one month, unless the request is complex, in which case we may extend the response period by up to two months. We'll notify you of any such extension.
10. Updates to This Policy
We review this Privacy Policy regularly to ensure compliance with current legal requirements and our data processing practices. We may update or revise it from time to time. Any significant changes will be posted on this page with a new "Last Updated" date.
11. How to Contact Us or Lodge a Complaint
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or our handling of your personal data, please reach out using the contact information in Section 2.
Lodging a Complaint
If you believe we have not adequately addressed your concerns or complied with data protection laws, you have the right to file a complaint with the Information Commissioner's Office (ICO) in the UK. More details can be found on their website:
Last Updated
03/01/25
This Privacy Policy is intended to be comprehensive, clear, and compliant with applicable data protection laws. We encourage you to review it periodically and to contact us directly if you have any questions or concerns.